Refund & Cancellation Policy

This policy describes how Ark Media approaches fees, refunds and cancellations for our monthly retainers, one-off projects and single-day shoot packages. Specific commercial terms for any engagement are always documented in the signed engagement document — that document takes precedence over the general framework below.

Monthly retainers are billed in advance for the calendar month of service. Because significant work is committed at the start of every month (creative planning, shoot pre-production, ad account preparation), fees paid for the current month are generally non-refundable once work has begun. Either party may terminate a retainer by giving written notice; termination becomes effective at the end of the current billing month.

For our single-day shoot packages (Standard Day ₹7,000–₹10,000; Season Day ₹10,000–₹15,000): rescheduling is free up to 72 hours before the shoot; within 72 hours the cost of any locked crew/equipment may still apply. Conveyance for shoots outside Delhi NCR is billed at actual and is non-refundable once travel has been booked.

Website builds and one-off creative projects are governed by the milestone schedule in the engagement document. Milestone-based payments become non-refundable when the corresponding milestone deliverables have been shared for client review.

Ad spend billed to us on your behalf is passed through to the ad platform (Meta, Google, etc.) and is not refundable by Ark Media once spent by the platform. Where you fund the ad account directly, refunds are governed by the platform’s own policies.

Where a refund is agreed under this policy, it will be processed to the original payment source within 10–14 business days after the agreement is confirmed in writing.

Send a written request to info@ark-media.in from the email address on file for your account. We aim to respond within 5 business days.

We may update this policy over time. The current policy applies to engagements starting after the latest ‘Last updated’ date on this page.